Dynamics 365 for Customer Service
Build Loyalty & Advocacy
Digital transformation had changed the strategies that are effective in building brand loyalty and advocacy. Full omni-channel engagement that lets customers connect anytime, anywhere, on the channel of their choice and convenience has become the standard. With a single agent interface, driven by automation and artificial intelligence (AI), employees are provided with access to everything needed for a highly personalized customer experience.
The unique ability to integrate and automate across 3rd party data and applications creates world-class agent experience. Dynamics 365 extends agents cognitive abilities with the deepest AI and analytics capabilities in the market. Turn insight into action that capitalize on revenue opportunities.
Dynamics 365 for Customer Service Empowers Agents